Refund and Cancellation Policy
At Good Days, we want every client to feel confident working with us. This policy explains when refunds apply and how to request one.
1. Digital products (templates, planners, journals)
Because digital products are delivered instantly and cannot be returned, all sales are final. We will gladly offer a replacement or a full refund if the file is damaged or does not work and we cannot fix it, if you did not receive access to your product, or if you were charged twice for the same order. To qualify, you must contact us within 14 days of purchase.
2. Services: cancellation before work begins
If you cancel within 48 hours of payment and before any work has started, you will receive a full refund.
3. Monthly service packages
You may cancel your monthly package at any time with 14 days' written notice before your next billing date. Cancellation stops future charges. Payments for the current month are not refunded, as time and resources are reserved for you in advance. Unused hours within a billing cycle do not roll over and are not refundable.
4. Project-based services
Projects require a 50% deposit before work begins. Once work has started, the deposit is non-refundable. If a project is cancelled mid-way, you will be charged only for the work completed up to that date, and any amount paid beyond that will be refunded.
5. Exceptions (no refunds)
Work already delivered or approved; hours already used; delays caused by missing client information, access, or approvals; and dissatisfaction based on business results we did not guarantee (such as follower growth or sales).
6. How to request a refund
Email maria@gooddays.ca with the subject "Refund Request." Include your full name, order or invoice number, purchase date, and the reason for your request. We will reply within 3 business days.
7. Refund method and timing
Approved refunds are issued to the original payment method within 5 business days of approval. Depending on your bank, it may take an additional 5–10 business days for the funds to appear in your account.
8. Questions or concerns
If something isn't right, please contact us before opening a dispute with your bank. We are committed to finding a fair solution quickly.